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Case Study: Michigan Association of Recreation Vehicles and Campgrounds

Michigan Association of Recreation Vehicles and Campgrounds

Member Engagement

The Challenge

The Michigan Association of Recreation Vehicles and Campgrounds (MARVAC) recognized their communication strategies had become stagnant, and they needed to revitalize and unify their approach to create an “omni-channel” online experience for members and consumers.

The Solution

A universal voice for the association was created and continued throughout advertising sales pitches, social media, and direct mail efforts. Original social media content was used to drive and increase traffic to the MARVAC consumer website from social media channels.  A targeted mailing of the annual Directory – featuring a fresh design with brand new foldout regional maps providing additional exposure and advertising space – was executed to increase consumer and RV enthusiast awareness of member businesses.

The Results

In a single year, MARVAC’s Annual Directory advertising revenues increased over 40 percent (from $41,072 to $58,255). Traffic to the consumer website increased after production of original social media content increased the number of pageviews by almost 500 percent. An audience of 25,000 identified RV owners and camping and hiking enthusiasts from Michigan, Ohio, Illinois, and Indiana were mailed a complimentary edition of the annual directory, driving further traffic to the website and social media channels, and increasing business exposure for MARVAC members.


Increase in Pageviews as a Result of Original Content


Quantity of Targeted Mailings


Increase in Advertising Revenue

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